100 Years of Advancing Destinations

You've been copied! Are you adding or subtracting from the planner experience?


So, you're getting copied on Cvent leads. What does this mean, and how should you respond?

DMAI’s Sales and Marketing Committee has recently approved and published the DMO Best Practice for Handling a Cvent Lead

Consistency is key to encouraging planners to include DMOs as a part of their sourcing process, so make sure you're aligned with the industry in adding to the planner experience.

Key Takeaways

  • What to Do: DMO best practices to managing a Cvent lead
  • What Not to Do: Common DMO pitfalls in response to Cvent lead
  • What's New: Discover new enhancements released by Cvent



Cleo Battle
Chair of DMO Adoption-DMAI Sales & Marketing Committee
Executive Vice President of Sales & Services
Louisville Convention & Visitors Bureau


Valerie Carboni
Team Lead, Hospitality Cloud Product Marketing


Christine "Shimo" Shimasaki, CDME, CMP
Managing Director of empowerMINT.com and Event Impact Calculator
Destination Marketing Association International


This webinar has passed. View a recording here.