100 Years of Advancing Destinations

How travel companies use surprise and delight to make tourists happy

Thursday, September 25, 2014

Destinations and providers that find a way to provide an unexpected perk have a strong chance to make a lasting positive impression. The flip side of this is the lack of response that comes from expectation.

Link: 
http://multibriefs.com/ViewLink.php?i=54245a1bdcedd