100 Years of Advancing Destinations

DOT's proposed rules draw ire of most in travel industry

Thursday, October 9, 2014

After proposing a broad array of consumer protection rules for airlines and travel agents in May, the Transportation Department (DOT) by late last month had clocked in more than 700 comments from consumers, agents, airlines and other industry firms and organizations. Consumer advocates generally praised the initiative, but within the industry that it regulates, the DOT might have made more enemies than friends.