100 Years of Advancing Destinations

Discover Why 100% of Attendees Recommend Visitor Services Shirtsleeves

Author: Jim McCaul
Posted: August 21, 2013
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DMAI’s Visitor Services Shirtsleeves remains a must-attend event for DMO visitor services professionals. Recommended by 100% attendees for the past three years, participants tackle key visitor center issues through interactive discussion and education sessions, while making valuable connections with colleagues from around the globe.

But don’t just take our word for it. Find out what previous attendee Judi Durant, Director of Visitor Services for the Lee County Visitor & Convention Bureau has to say.

Why do you get out of the visitor services shirtsleeves, both personally and professionally? 

Personally— it’s great to see old friends and make new ones.  Professionally— it’s incredibly good to connect with people of like-mind, who do what I do, who understand, and who always have great ideas to share. I always learn something!

Why do you feel that professional development opportunities like this are important?  

We need to maintain connections beyond social media. Being with people, sharing information—both good and bad—brainstorming, thinking on the fly with others who “get you”—invaluable. Increases our knowledge base and keeps us fresh within our industry.

Do you feel that the visitor shirtsleeves are a worthwhile investment?  

Absolutely. It’s like taking vacations—if you don’t take the time to “refresh” every so often, you burn out or get stale or get mentally old.

Would you recommend the visitor services shirtsleeves to your colleagues, and why?  

Of course. I don’t attend every shirtsleeves due to work commitments or budget issues, but try to go at least every other year. Visitor Services professionals are unique—not many people do what we do. If you’re in this field, you owe it to yourself to network with others who understand providing quality service. You learn a lot, get new ideas about how to improve the services you offer, and meet people from all over the world who are just like you—love to help visitors, our guests to our destination. Plus the shirtsleeves sessions focus on why we exist—provide good old fashioned customer service to people. The personal touch will never go away.

Register today to join Judi and other colleagues September 29 - October 1 in Fort Wayne Indiana.